Rewiring Digital Transformation for a National Economic Development Agency

A national economic development agency had made digital transformation central to its plans for long-term economic growth. But turning ambition into delivery required major investment in digital infrastructure, at a scale and speed its permanent in-house team could not manage alone.

To keep momentum, the agency needed access to specialist capability, flexible capacity and a delivery model that could support transformation without increasing permanent headcount.

Specialist expertise was needed at every stage of transformation, but the agency’s existing supplier model was working against it.

With twelve providers in the mix, delivery risked becoming fragmented, inconsistent and harder to manage. At a critical point in the program, the agency needed one accountable partner to flex with changing priorities and keep delivery moving.

Vertage stepped in with an end-to-end Professional Services delivery model, managing every engagement from initiation to completion. Each piece of work was scoped with clear objectives, timelines and budgets, consolidating the agency's transformation efforts under one centralized service and a dedicated program management layer that kept every workstream aligned to strategy.

Vertage's multidisciplinary delivery team covered data management, product and delivery management, quality assurance and testing, software engineering and user-centered design. Team size flexed between 25 and 40 members depending on project scope, delivering platform transformation, customer experience redesign and agile delivery implementation across the agency's digital estate.

The partnership reduced the agency's reliance on 12 different suppliers to a single, managed relationship with Vertage.

Across more than 20 digital transformation programs, the team delivered hundreds of project changes, each on time and within budget, helping the agency keep driving economic growth for the country.

Vertage continues to operate as an extension of the agency's in-house team, providing the expert talent and flexibility to support the next phase of digital transformation.