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Case studyInnovation Consulting

Diagnosis-Led Workforce Transformation at Global Scale

A global facilities company needed a new talent attraction strategy for a changing market and scaling ambitions. Vertage Innovation Consulting diagnosed the existing recruitment model before recommending a fix. Turning assumptions into a clear roadmap for workforce transformation.

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Before

A new HR Director needed a fresh strategy. Recruitment confidence was low. Visibility was lacking.

During

Vertage assessed the company’s existing operating model end-to-end, benchmarking maturity across process, technology, data and people.

After

A clear, evidence-based roadmap for workforce transformation, with recruitment confidence restored and full visibility across every market.

Situation

Scaling fast, no clear view

A global facilities services company was scaling fast. Its new HR Director was tasked with building a strategy to keep pace with new market conditions and corporate objectives. A clear, evidence-based view of the current workforce strategy was lacking.

Understanding and optimising the existing recruitment model was critical to sustaining growth, strengthening EVP and talent outcomes, and advancing ED&I priorities.

Challenges

Unclear EVP. Employer Value Proposition undefined, candidate experience inconsistent.

Spend without visibility. External recruitment spend, invisible and uncontrolled

Manual process, inconsistent data. Limited automation, across the recruitment function.

No single model. Decentralized talent acquisition, varying region by region.

Gaps in the front line. Training gaps in hiring teams, risking employer ambitions.

Alone, each challenge was manageable. Together, they compounded.

Solution

Diagnosis before direction

Talent Acquisition Review. Candidate experience, EVP maturity, stakeholder engagement, process, governance and technology, assessed end-to-end.

Deep Discovery & Data-Led Insight. Root-cause analysis drawing on stakeholder interviews and supplier feedback, for permanent talent. Data on hires, offers, headcount and spend, analyzed across every business unit, region and geography.

Program foundations, reviewed. Governance, risk management, supplier optimization, PMO model and performance metrics, fully evaluated.

The result: Vertage Innovation Consulting built a powerful operating model and talent strategy, to move work forward. A board-ready review making the case for a new operating model, was approved by the SLT.

Results

From blind spot to trusted partner.

Diagnosis, delivered. A fully implemented workforce transformation roadmap.

Confidence restored. Trust in the recruitment and workforce function keeps building.

Visibility, governance and control. Permanent hiring now has all three, and activity turns to advantage

Built for what's next. Talent acquisition now aligns with the organization's 2030 HR strategy.

A trusted, strategic partner. Vertage's role shifts, from delivery to strategy, proof that the right diagnosis compounds.

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